We understand that once our customers place an order, they usually want it ASAP! So, we do our best to ship orders within 24 hours from the date of order (Monday-Friday), however this is not guaranteed. Orders ship out Monday through Friday afternoon (excluding Holidays). Expedited Shipping orders that come in before 11:00 AM EST will ship that day. Expedited Shipping orders that come in after 11:00 AM (EST) will ship out the following business day (with the exception of holidays).
Since timely delivery is important, our fulfillment center processes orders upon receipt Monday-Friday which can make order changes difficult. If you have an order change request, please contact us by email (firstname.lastname@example.org) immediately and we will do our best to make the requested change if your order has not been processed.
Shipping and handling fees will be calculated in the shopping cart during checkout and before confirming your order. With Standard Shipping within the continental United States carrier is selected based on zone and weight, and takes approximately 2-5 business days from date of shipment (Mon-Fri. excluding Postal Holidays). Expedited Shipping carrier will be selected based on zone and weight, and takes approximately 2 business days from date of shipment (Mon-Fri. excluding Postal Holidays). International Orders (including Canada) are shipped via USPS First Class Mail International, and take approximately 14-18 business days (Mon-Fri. excluding Postal Holidays, +/- depending on the time it takes to get through customs). International duties may be assessed upon delivery and are the customer's responsibility. A shipping confirmation email with tracking information will be sent once your order has shipped. All items in an order must be shipped using the same delivery method and to the same location. Credit for shipping charges will not be given based on your assumption of the shipping date, the estimated delivery date given by the carrier, or for circumstances beyond our control (e.g. weather, carrier issues, etc.). Please feel free to contact us directly at 1-877-458-0130 with any specific shipping questions.